Customer Testimonials
Over the last few years we have received many great comments from our customers so we thought we'd add a testimonials section to our website.
From Kim Belcher sent July 6, 2010
To whom it may concern, I would like to thank both the lady who answered the phone and then the gent who led me through the problem solving process of setting up a Viper 20amp Marine controller this morning. I would not have known of this procedure, having gone through the instruction leaflet step by step a number times and still not getting reverse! How it came about is that I have recently set up a model boat course, running from my house, for the U3A [University of the Third Age – for the over sixties]. One member had part built and installed your product, but could not get it to work fully. I attempted to do the same, but failed!! You came to our aid, we all learnt and the owner went away very pleased. So thanks, you demonstrated to a new group how supportive the ‘trade’ are to the hobby enthusiasts and that every problem does have an answer – it’s finding that person and usually the producer is the first [ and friendly] first place!! You demonstrated what I said in an article for Marine Modelling International for this current month [July] – there are the ‘doubters’ and the ‘encouragers’ – you definitely came into the latter! Thanks again and with kind regards, Kim Belcher
From tim stringer sent May 3, 2010
bought a viper from model shop when it arrived it did not reverse.rang mtroniks.no question instant replacement.this product is ace and the company real gents.
From dave roberts sent April 4, 2010
great web page made one phone call to ask about fuel mix on mutilator staff were very very helpful need some parts and wont think twice you sure got new customer! you put that robbing toe rag at ************** to shame keep up the great work!
From Darren Scott sent March 27, 2010
I use the Viper Marine 40 in my 1:144 Big Gun combat warship, and have had no problems at all with it, despite having been sunk on multiple occasions. In a hobby where equipment failure means getting getting sent to the bottom, the reliability of the Mtroniks product has made it the benchmark.
From Peter Bullous ( Nottingham) sent January 14, 2010
I would like to sincerely thank Mtronics for their excellent service, I made an enquiry about an Item they sold, I could not have wished for a better all round service, many thanks again for all your help and excellent communications, My sincere thanks, Best Regards Pete.
From Stan Reffin. Kirklees Model Boat Club sent June 16, 2009
I have in my 1/12 scale lobster boat a very early M/ Tronicks controller. To set this unit you have to push a switch in the middle of the controller sounds crazy.The unit is now 8/9 years old and it has never been a problem not bad for something that cost about £15 thats value for money.I have found the after sales service to be very good never had any problems with this company.
From colin bolton (frodsham mcc,cheshire) sent January 20, 2009
I have been using mtroniks speed controls for about 5 years now (mardave & 10th sc) and can can say hand on heart they are the best,also if you are unlucky and one does go up in smoke (and it's not your own fault) they are the best guy's and seem to want to get you back on the track as soon as poss thank's lad's
From david taylor sent September 10, 2008
i can not thank you enough for the service you gave me on my faulty viper 15 as a no quible new one, thats what i call good customer service. i think these are the best on the market and have bouht six so far. many thanks david
From David sent September 5, 2008
got a Mutilator, great fun, well built keeps up with marders, bodyshell is not that strong !!
From Stephen Val Young ( Manila, Philippines) sent July 15, 2008
I am a Mtronics dealer for The Philippines. I heard a lot of good feedback from my customers regarding the products. I've committed myself in promoting the brand and compete with the much famous American and Japanese names in RC. I proud to say that Mtronics is now starting to turn heads locally. With it's waterproof feature makes it a favorite of Off-roaders and RC Crawlers. Kudos to Mtronics for not only providing innovative and reasonably priced products, but also for the excellent customer service! More power! Stephen "Tagasagwan" Young
From Rupert Kent sent July 11, 2008
Solid products backed up with the best customer service in the business bar none. A pretty tough combination to beat and why I run several Mtroniks ESCs.
From Norman R Boskett (Plymouth) sent July 3, 2008
Having been retired many many years I find my off road truck gives me much pleasure (it has always used Mtroniks speed controllers forwards only with no problems), to save walking long distances to retrieve I purchased from a dealer a reversible, which unfortunately I blew, rather than return to the dealer which would probably have meant much correspondence to and fro I sent it to Mtroniks for comment. Imagine my utter amazement when 2 days after posting a replacement arrived on my doormat, no queries, no questions. It is truly warming to know that in these difficult times, there is one company out there that really does care for it's customers, thank you Mtroniks, you have one very happy and permanent customer who will gladly recommend your products to all modelling friends. Thank you again. Yours very sincerely. Norman R Boskett. (Plymouth)
From Gordon Briggs sent May 20, 2008
Hello, I thought that you might be interested in the following information. Almost two years ago my "blue Devil" destroyer was run over and sunk by my larger 1/4" scale destroyer. It sank in about 25' of water, I finally got it back after 18 months, it was found in very bad condition indeed! After letting everything dry out for a month, I disassembled all of the electronics, anything of metal was rusted away. I plugged in your marine speed controller to another radio and motor and the darn thing worked, I can vouch that they are completely water proof, even under water pressure of one atmosphere. I am presently building another 1/4" scale destroyer and have two units just like the one in question in operation right now in the ship. You have a great product, Gordon Briggs.
From Modelsport UK sent May 13, 2008
Great Service and assistance, comprehensive product range and still the best Esc's ever!! Keep up the good work.
