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Returns Policy

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Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 days of receipt of the goods, without giving a reason.

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You must notify us in writing of your wish to cancel your order within 7 days, starting the day after delivery.

You then have the choice of returning the goods via your own means.

You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.

You will be refunded within 30 days, but only after we have had the opportunity to inspect the product(s).

Full refunds will be provided for items which are returned to us in their original condition. This means:-

  • The returned goods must be unused and 'as new' with their original box and packaging including all manuals (please do not mark or handwrite on manuals) and/or supplied accessories.

We reserve the right to apply re-handling charges for returned items under some circumstances as outlined below:-
The goods received back are 'as new' but incomplete; i.e. missing components and/or accessories.

We do not accept returns and will not provide refunds under the following circumstances:-

  • The goods you wish to return are in any condition other than 'as new'.
  • The goods have been installed and/or used.

Refunds will be issued within 30 working days of the cancellation date, after we receive the product(s) in question and have had the opportunity to fully inspect them in order to ensure that the condition of the product(s) is in line with terms.


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