Terms and Conditions
The new 24V loco10 controller is released and available now!
The replacement for the Viper Super Marine has arrived!
Please read through our terms and conditions carefully. If you do not agree with any part of the terms and conditions you must not use this web site.
All contents on our website including logos, trademarks and photographs along with written text are the property of Mtroniks Ltd. and its suppliers. None of the content or software held on this website must be reproduced, copied, sold or downloaded without prior written consent from us directly.
Methods of payment
We accept card payments both online, over the telephone and for those of you who are still a litle shy of the internet we also accept UK cheques! We have now been trading for over 25 years, we are an exceptionally reputable company and assure you that when you give your payment details online they are totally secure. How do we do this? All payment details are validated and processed by Protx who use the very latest SSL (Secure Socket Layer) encryption technology. However, since no credit card details are held on our website you will have to enter your card details every time you place an order with us. We do store your address details, so you should not need to keep re-entering them! The cards we accept are Visa, Visa Electron, Mastercard, Switch, Maestro, & Solo. We also accept UK cheques made payable to Mtroniks Ltd. and remember to allow 5 working days for payment to clear.
Please remember that when you order online although you give your payment details at the time of ordering, we do not take your payment out from your bank account until the goods leave us at this end and are ready to despatch to you. The only time we take immediate payment is when you order directly by telephone. Also for your security we do not store your credit card details, only your address, telephone number and email number will be stored.
The currency displayed on our site is GB Pounds Sterling. The exchange rates are updated on a regular basis however the actual amount you will be charged will be the rate set by the banks at the time of your transaction.
Verified & Secure
Our site is verified as being authentic and secure through THAWTE. Click the logo to verify.
Please rest assured your privacy is a priority to us and we will not release any customer information to third parties. By ordering with us you will automatically be added to our e-mail list and will be sent 'e-shots' unless otherwise requested. The amount of e-shots we send is very small, so please rest assured you will certainly not be bombarded!
All goods sent within the UK are sent by Royal Mail or UPS and we aim for delivery within 3 working days, unless next day UPS is selected. Overseas delivery may take a little longer and may be subject to delay in customs. Deliveries may be subject to import duties and taxes and the burden lies with the purchases to satisfy charges subsequently incurred.
Returns & Exchange Policy
At Mtroniks we want you to be totally happy with everything you purchase from us. If you have a problem it is very helpful to us if you Indicate what the problem is and whether you require us to take a look at it for you. We cannot refund to you if you do not have your purchase details!
If any of your items are faulty please let us know immediately on 01943 461482 or by emailing to firstname.lastname@example.org and return them straight to us at the address below and we will exchange it for you as quickly as possible.
Please send your returns to:
41A Ilkley Road
We very much look forward to being of service to you!